Terms & Conditions
Welcome to Cleaning World. These Terms and Conditions (“Terms”) govern your use of the website located at cleaningworld.au (the “Website“) and any purchases made through it. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.
Definitions:
- “We”, “us”, “our” refers to [Business Legal Name Pty Ltd], ABN [XX XXX XXX XXX], trading as Cleaning World.
- “You”, “your” refers to the user or customer accessing the Website.
- “Products” means any goods listed for sale on the Website.
About us:
Cleaning World supplies chemicals, food packaging, hand & body care, janitorial supplies, machinery, paper products, safety equipment, waste management supplies, and related items to residential and commercial customers across Australia.
Registered Address: [Business Address]
Contact: [Email Address] | [Phone Number]
Use of This Website
You agree to use the Website only for lawful purposes.
- Use the Website in any way that breaches applicable law or regulation.
- Attempt to gain unauthorised access to the Website, servers, or any systems connected to it.
- Use any automated system (bots, scrapers) to access the Website without our written permission.
- Post or transmit any material that is defamatory, offensive, or infringes the rights of others.
We reserve the right to restrict or terminate your access to the Website at our discretion.
Account Registration
Some features (order history, saved lists, credit accounts) require you to register an account. You agree to:
- Provide accurate and current information.
- Keep your login credentials confidential.
- Notify us immediately of any unauthorised use of your account.
We are not liable for any loss arising from unauthorised use of your account where reasonable security was not maintained by you.
Products and Pricing
- All prices are listed in Australian Dollars (AUD) and are exclusive of GST unless stated otherwise (“EX GST”).
- We make reasonable efforts to ensure product descriptions, images, and pricing are accurate, but errors may occur. We reserve the right to correct any pricing or description errors and to cancel orders affected by such errors, with a full refund provided.
- Product availability is subject to stock on hand. Items marked “In Stock” are generally available for immediate dispatch, but availability is not guaranteed until order confirmation.
- We reserve the right to change prices at any time without prior notice. This will not affect orders that have already been confirmed.
Orders and Payment
- Placing an order through the Website constitutes an offer to purchase, which we may accept or decline.
- Payment must be made in full at checkout unless you hold an approved credit account with us (see Clause 7).
- We accept [list payment methods, e.g. credit/debit card, PayPal, direct deposit].
- Orders are confirmed via email once payment has been processed.
Credit Accounts
Approved business customers may apply for a 30-day credit account. Credit accounts are subject to separate credit terms and approval criteria, available on request. We reserve the right to suspend credit facilities for overdue accounts.
Delivery and Click & Collect
- Delivery is available within our standard delivery zones (currently Sydney & Illawarra Region). Delivery timeframes and fees are shown at checkout.
- Free standard delivery applies to orders over $150 within the eligible region, as advertised on the Website. This offer may change without notice.
- Click & Collect orders can be picked up from our store once you receive a ready-for-collection notification.
- Risk in the goods passes to you upon delivery or collection. We are not responsible for delays caused by circumstances outside our reasonable control (e.g. courier delays, weather, or force majeure).
Returns, Refunds, and Consumer Guarantees
Nothing in these Terms limits your rights under the Australian Consumer Law (ACL). You are entitled to a repair, replacement, or refund for a major failure, and compensation for other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
For change-of-mind returns (where not required by law):
- Contact us within [X] days of receiving your order.
- Products must be unused, unopened, and in their original packaging.
- Certain items (e.g. chemicals, hygiene products, and custom/bulk orders) may not be eligible for change-of-mind returns due to safety or hygiene reasons.
- Return shipping costs are the customer’s responsibility unless the return is due to our error or a faulty product.
To start a return, contact [Email Address] with your order number.
Intellectual Property
All content on this Website — including text, graphics, logos, images, and product descriptions — is owned by or licensed to Cleaning World and is protected by copyright and trademark law. You may not reproduce, distribute, or use this content without our prior written consent.
Limitation of Liability
To the maximum extent permitted by law, Cleaning World, its directors, employees, agents, and affiliates exclude all liability for any direct, indirect, incidental, special, consequential, or punitive loss or damage arising out of or in connection with your use of the Website or the purchase and use of any Products, including but not limited to loss of income, profits, data, goodwill, business opportunity, or anticipated savings, even if we have been advised of the possibility of such loss.
Our total liability to you for any claim arising from or related to these Terms, the Website, or the supply of Products shall not exceed the total price paid by you for the Products that are the subject of the claim. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the Australian Consumer Law.
Privacy
Your privacy is important to us. All personal information collected through the Website is handled in accordance with our Privacy Policy, which can be found at [link to Privacy Policy]. Our Privacy Policy explains what information we collect, how we use it, how we store and protect it, and how you can access or correct your personal data. By using the Website, you consent to the collection, use, and disclosure of your information as described in the Privacy Policy.
Changes to These Terms
We may update these Terms from time to time in response to changing legal, regulatory, or operational requirements. When we make changes, we will update the “Last Updated” date at the top of this page. The revised Terms will take effect immediately upon being published on the Website. It is your responsibility to check this page periodically for any updates.
Third-Party Links
The Website may contain links to third-party websites or services that are not owned or controlled by Cleaning World. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites. You acknowledge and agree that we shall not be liable for any loss or damage arising from your use of any third-party websites.
Severability
If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be deemed severed from these Terms, and the remaining provisions shall continue in full force and effect.
Entire Agreement
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Cleaning World relating to your use of the Website and your purchase of Products, and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral.
Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of [State/Territory, e.g. New South Wales], Australia. You irrevocably submit to the exclusive jurisdiction of the courts of that state for any dispute arising out of or relating to these Terms, the Website, or any Products purchased through it.
Contact Us
[Business Address]
[Email Address]
[Phone Number]
We aim to respond to all enquiries within one Business Day.